Self-Study Guide-CPCCBC4024 Resolve business disputes Session Plan Core units CUADES302 Explore and

Core units CUADES302 Explore and apply the creative design process to 2D forms CUADES303 Explore and apply the creative design process to 3D forms CUADES512 Establish

Core units BSBTWK201 Work effectively with others SITHIND006 Source and use information on the hospitality industry SITHIND007 Use hospitality skills effectively SITXCCS011 Interact with customers SITXCOM007 Show social and cultural sensitivity SITXWHS005 Participate in safe work practices Elective units SITXFSA005 Use hygienic practices for food safety SIRXSLS001 Sell to the retail customer BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBSUS211 Participate in sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

equipment and work areas SHBHIND003 Develop and expand a client base SHBHREF002 Straighten and relax hair with chemical treatments SHBHTRI001 Identify and treat hair and scalp conditions SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXIND002 Communicate as part of a salon team SHBXWHS001 Apply safe hygiene

Core units AURTTA121 Diagnose complex system faults Elective Units AURTTL111 Diagnose complex faults in CNG fuel systems AURTTL112 Diagnose complex faults in LNG fuel systems AURTTL113 Diagnose complex faults in LPG fuel systems AURTTR101 Diagnose complex faults in engine management systems AURMTQ101 Analyse and repair faults in performance driveline systems AURMTF002 Analyse and repair performance fuel injection systems AURETR137 Diagnose complex faults in light vehicle safety systems AURLTD109 Diagnose complex faults in light vehicle steering and suspension systems AURLTX104 Diagnose complex faults in light vehicle automatic transmission and driveline systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBAUD411 Participate in quality audits BSBAUD511 Initiate quality audits BSBAUD512 Lead quality audits BSBAUD513 Report on quality audits Elective units BSBAUD412 Work within compliance frameworks Group A BSBAUD514 Interpret compliance requirements Group A BSBDAT501 Analyse data Group B BSBAUD516 Develop and monitor processes for the management of breaches in compliance requirements Group A BSBAUD601 Establish and manage compliance management systems Group A BSBCMM511 Communicate with influence Group B BSBCRT511 Develop critical thinking in others Group B BSBPEF501 Manage personal and professional development Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-CPCCBC4024 Resolve business disputes Session Plan Core units CUADES302 Explore andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the