Session Plan-SHBBFAS005 Provide facial treatments and skin care recommendations NUR aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency AURETU007 Overhaul air conditioning and HVAC system compressors AURETU001 Install air conditioning systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others Elective units BSBITU312 Create electronic presentations Group A BSBITU313 Design and produce digital text documents Group A BSBITU314 Design and produce spreadsheets Group A BSBITU306 Design and produce business documents Group A BSBITU309 Produce desktop published documents Group A BSBWRT301 Write simple documents Group A BSBFIA302 Process payroll Group A BSBCMM301 Process customer complaints Group B BSBCUS301 Deliver and monitor a service to customers Group B BSBSUS201 Participate in environmentally sustainable work practices Group B BSBINM301 Organise workplace information Group B Addtitonal electives BSBDIV301 Work effectively with diversity BSBADM311 Maintain business resources BSBFIA301 Maintain financial records If you require RPL Kits with comprehensive benchmarking

Units of competency FBPBPG3007 Perform packaging equipment changeover FBPBPG3002 Operate the labelling process FBPOPR2068 Operate a process control interface BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace

Session Plan-SHBBFAS005 Provide facial treatments and skin care recommendations NUR aggressive or abusive customers SIRXCEG009Our session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these