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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units BSBPEF301 Organise personal work priorities CUAIND311 Work effectively in the creative arts industry CUAIND314 Plan a career in the creative arts industry CUAPPR314 Participate in collaborative creative projects Elective units CPCCWHS1001 Prepare to work safely in the construction industry CPCCOM1013 Plan and organise work CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCJN3100 Process materials to produce components using static machines CPCCLDG3001 Licence to perform dogging CPCCLRG3001 Licence to perform rigging basic level BSBCMM211 Apply communication skills BSBPEF101 Deliver a service to customers If you require RPL Kits with comprehensive benchmarking
Units of competency FBPOPR1017 Follow work procedures to maintain quality FBPPPL1001 Communicate workplace information FBPOPR2074 Carry out manual handling tasks FBPFSY1002 Follow work procedures to maintain food safety FBPWHS1001 Identify safe work practices If you require RPL Kits with comprehensive benchmarking
Core units HLTAID003 Provide first aid RIICOM301E Communicate information RIIENV201E Identify and assess environmental and heritage concerns RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIICAR301D Rehabilitate exploration site RIIEGS201D Operate in isolated and remote situations RIIEGS301E Operate and maintain instruments and field equipment RIIEGS302D Plan and undertake field trip RIIEGS303E Provide geological field assistance RIIEGS304E Mobilise equipment and materials RIIEGS305E Navigate in remote or trackless areas RIIMPO319E Conduct backhoe/loader operations If you require RPL Kits with comprehensive benchmarking
The trainer assessment pack includes benchmark answers and evidence criteria used to assess the student’s competence (i
SCORM Compliant Package-ICTNWK621 Configure network devices for a secure network infrastructure Ready for Sale aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.
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