Learner Resources-FNSCUS505 Determine client requirements and expectations Certificate IV Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace BSBMGT517 Manage operational plan SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXGLC001 Research and comply with regulatory requirements SITXHRM002 Roster staff SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC020 Work effectively as a cook Group B SITHCCC001 Use food preparation equipment Group C SITHCCC003 Prepare and present sandwiches Group C SITHCCC006 Prepare appetisers and salads Group C SITHCCC007 Prepare stocks

Core Units AURTTA121 Diagnose complex system faults Elective Units AURETR017 Overhaul charging system alternators AURETR018 Overhaul starting system motors AURETU007 Overhaul air conditioning and HVAC system compressors AURHTB003 Overhaul hydraulic and air over hydraulic braking system components AURHTD104 Carry out heavy vehicle wheel alignment operations AURLTB001 Overhaul light vehicle braking system components AURLTD106 Carry out light vehicle wheel alignment operations AURMTA007 Conduct non-destructive testing AURMTE101 Test engines using a dynamometer If you require RPL Kits with comprehensive benchmarking

Core units ICTICT809 Facilitate business analysis Elective units ICTICT808 Direct the development of a knowledge management strategy for a business ICTSUS806 Lead applied research in ICT sustainability ICTICT811 Manage an information architecture project * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICPSCP3830 Prepare film for complex screen printing ICPSCP2820 Prepare film for basic screen printing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM30012A Apply mathematical techniques in a manufacturing

Learner Resources-FNSCUS505 Determine client requirements and expectations Certificate IV Core units BSBDIV501 Manage diversityOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all