Learning and Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FNS Trainer/Assessor Assessment Pack

Trainer/Assessor Assessment Pack

Core units CPCCBC4012 Read and interpret plans and specifications CPCCBC4014 Prepare simple building sketches and drawings Elective units CPCCBC4003 Select

Units of competency RIIRIS402D Carry out the risk management process RIICWD503E Prepare traffic management plans and traffic guidance schemes If you require RPL Kits with comprehensive benchmarking

Units of competency BSBLDR602 Provide leadership across the organisation CUAIND311 Work effectively in the creative arts industry BSBFIN501 Manage budgets and financial plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTARO009 Select and advise on aromatic therapies HLTARO008 Prepare and dispense aromatic formulations CHCPOL003 Research and apply evidence to practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FNS Trainer/Assessor Assessment PackOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to