Class Activity Book-TLIA0022 Pick and process orders AUM Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Elective units MSFGG4009 Apply standards and codes of practice for the glass industry MSFGG4010 Use glass industry data systems MSFGG4011 Manage glass industry production scheduling MSFGG4012 Perform laser measurement and levelling for glass windows and doors in buildings BSBCUS501 Manage quality customer service BSBLDR403 Lead team effectiveness BSBPMG409 Apply project scope management techniques BSBCUS402 Address customer needs BSBRSK401 Identify risk and apply risk management processes If you require RPL Kits with comprehensive benchmarking

Core units BSBFLM312 Contribute to team effectiveness FWPCOT3279 Assess and maintain saw technology tools FWPCOT3283 Sharpen and position blades or knives in chipper

Core units BSBITU306 Design and produce business documents BSBWRT301 Write simple documents FNSACC304 Conduct business activities using a computerised accounting system FNSACC311 Process financial transactions and extract interim reports FNSACC312 Administer subsidiary accounts and ledgers FNSACC313 Perform financial calculations FNSINC301 Work effectively in the financial services industry Elective Units BSBFIA401 Prepare financial reports FNSACM302 Prepare

policies and procedures in the construction industry CPCCWP2001 Handle waterproofing materials CPCCWP2002 Use waterproofing tools and equipment CPCCWP2004 Prepare surfaces for waterproofing application CPCCWP3001 Apply waterproofing process to below-ground level wet areas CPCCWP3002 Apply waterproofing process to internal wet areas CPCCWP3003 Apply waterproofing process to above-ground external wet areas CPCCWP3004 Apply waterproofing remedial processes CPCCWP3005 Assess construction waterproofing process Elective units CPCCCA3012 Frame and fit wet area fixtures CPCCCM2002 Carry out hand excavation CPCCCM2006 Apply basic levelling procedures CPCCCM2007 Use explosive power tools CPCCCM2008 Erect and dismantle restricted height scaffolding If you require RPL Kits with comprehensive benchmarking

Class Activity Book-TLIA0022 Pick and process orders AUM Units of competency BSBOPS404 ImplementOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the