Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices FNS Units of competency CHCCOM005 Communicate

Units of competency CHCCOM005 Communicate and work in health or community services CHCDIS007 Facilitate the empowerment of people with disability CHCCCS015 Provide individualised support HLTWHS002 Follow safe work practices for direct client care * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and troubleshoot a small enterprise branch network ICTNWK420 Install and configure virtual machines ICTTEN416 Install

Units of competency TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEDEL301 Provide work skill instruction TAEASS403 Participate in assessment validation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PSPGEN036 Provide workplace coaching CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCCFP301 Identify the effects of climate change as a factor in land management AHCWRK209 Participate in environmentally sustainable work practices AHCWRK205 Participate in workplace communications AHCWRK204 Work effectively in the industry If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices FNS Units of competency CHCCOM005 CommunicateOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner