Learning and Assessment Kit-RIIUND401E Apply and monitor the ventilation management plan New aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

assemble and dismantle utilities industry components UEECD0020 Fix and secure electrotechnology equipment UEECD0042 Solve problems in ELV single path circuits UEECD0051 Use drawings

and continuous improvement in learner engagement

Units of competency CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety HLTADM001 Administer and coordinate Telehealth services HLTADM002 Manage Telehealth technology * We can develop additional elective units that are not listed on request (Please contact us for further information)

manipulate and output photo images CUAPHI411 Capture images in response to a brief CUAPHI412 Apply photo imaging lighting techniques CUAPPR403 Store and maintain finished creative work CUAWHS312 Apply work health and safety practices Elective units BSBPMG430 Undertake project work BSBCRT411 Apply critical thinking to work practices BSBCRT412 Articulate

Learning and Assessment Kit-RIIUND401E Apply and monitor the ventilation management plan New aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to