Self-Study Guide-SITXCCS016 Develop and manage quality customer service practices Qualification Units of competency SIRXOSM004 Analyse

Units of competency SIRXOSM004 Analyse performance of social media and online business tools SITXHRM002 Roster staff SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXSTR001 Develop an ecommerce strategy SIRRRTF002 Monitor retail store financials * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core Units AHCPER415 Plan and implement permaculture works AHCPER417 Investigate and recommend species for a permaculture system AHCPER418 Provide advice on permaculture principles and practices AHCPER421 Select appropriate technology for a permaculture system AHCPER422 Identify and analyse bioregional characteristics and resources Elective Units AHCPER420 Design an urban permaculture system* We can develop additional elective units that are not listed on request (Please contact us for further information)

weeds and diseases AHCDRG305 Install drainage systems AHCIRG345 Install pressurised irrigation systems AHCIRG346 Operate pressurised irrigation systems AHCIRG347 Maintain pressurised irrigation systems AHCMOM304 Operate machinery and equipment AHCPCM301 Implement a plant nutrition program AHCPMG301 Control weeds AHCPMG302 Control plant pests

codes and specifications UEECS0032 Support computer hardware and software for engineering applications ICTPRG444 Analyse software requirements UEECO0001 Estimate electrotechnology projects UEECO0013 Prepare specifications for the supply of materials and equipment for electrotechnology projects UEEEC0025 Diagnose and rectify faults in recording and replay equipment If you require RPL Kits with comprehensive benchmarking

quotes and tenders AHCPER517 Plan and supervise the implementation of permaculture project works AHCPGD508 Plan the restoration of parks and gardens * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SITXCCS016 Develop and manage quality customer service practices Qualification Units of competency SIRXOSM004 AnalyseOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the