Learner Guide-CHCECE053 Respond to problems and complaints about the service AHC Core units BSBHRM521 Facilitate performance

Core units BSBHRM521 Facilitate performance development processes BSBHRM522 Manage employee and industrial relations BSBHRM523 Coordinate the learning and development of teams and individuals BSBHRM524 Coordinate workforce plan implementation BSBHRM527 Coordinate human resource functions and processes BSBOPS504 Manage business risk BSBWHS411 Implement and monitor WHS policies

trainers and assessors and industry experts

Core units BSBCMM411 Make presentations BSBCRT412 Articulate

environmental sustainability and anti-discrimination practices in an ICT workplace ICTICT426 Identify and evaluate emerging technologies and practices Elective units ICTTEN416 Install

Core units CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTADM004 Manage health billing and accounting system HLTINF003 Implement and monitor infection prevention control policies and procedures HLTWHS004 Manage work health and safety BSBCUS501 Manage quality customer service BSBFIM501 Manage budgets and financial plans BSBMED301 Interpret and apply medical terminology appropriately BSBMGT502 Manage people performance BSBRSK501 Manage risk Elective units CHCPRP003 Reflect on and improve own professional practice BSBTWK502 Manage team effectiveness BSBTWK503 Manage meetings CHCDIV003 Manage and promote diversity CHCPOL002 Develop and implement policy If you require RPL Kits with comprehensive benchmarking

Learner Guide-CHCECE053 Respond to problems and complaints about the service AHC Core units BSBHRM521 Facilitate performanceOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce