SCORM Compliant Package-SIRXSLS001 Sell to the retail customer SIT Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency FBPFSY4005 Conduct a traceability exercise FBPFSY3004 Participate in traceability activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

monitor and evaluate nursing care plans HLTENN005 Contribute to nursing care of a person with complex needs HLTENN006 Apply principles of wound management in the clinical environment HLTENN007 Administer and monitor medicines and intravenous therapy HLTENN008 Apply legal and ethical parameters to nursing practice HLTENN009 Implement and monitor care for a person with mental health conditions HLTENN011 Implement and monitor care for a person with acute health problems HLTENN012 Implement and monitor care for a person with chronic health problems HLTENN013 Implement and monitor care of the older person HLTENN015 Apply nursing practice in the primary health care setting HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS002 Follow safe work practices for direct client care Elective units CHCCOM005 Communicate and work in the health or community services HLTAID003 Provide first aid HLTWHS003 Maintain work health and safety BSBLDR403 Lead team effectiveness HLTHPS006 Assist clients with medication HLTHPS007 Administer and monitor medications If you require RPL Kits with comprehensive benchmarking

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPCEL2009 Carry out transfer operations FBPOPR2095 Clean and sanitise equipment FBPWIN2001 Perform effectively in a wine industry workplace FBPCEL2008 Carry out inert gas handling operations If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-SIRXSLS001 Sell to the retail customer SIT Core units BSBCUE203 Conduct customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.