Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT Units of competency TLID0006 Move

Units of competency TLID0006 Move materials mechanically using automated equipment FBPOPR1014 Monitor process operation FBPOPR2076 Inspect and sort materials and product FBPFSY1002 Follow work procedures to maintain food safety FBPOPR1016 Take and record basic measurements * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

CPCCCM2007B Use explosive power tools

Units of competency CHCDIS006 Develop and promote positive person-centred behaviour supports CHCDIS002 Follow established person-centred behaviour supports If you require RPL Kits with comprehensive benchmarking

Units of competency RIIWHS304 Implement traffic management plans on high volume roads RIIBEF301D Run on-site operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT Units of competency TLID0006 MoveOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner