Self-Study Guide-BSBOPS202 Engage with customers MSM Core units CHCCOM005 Communicate and

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTAAP001 Recognise healthy body systems HLTAAP002 Confirm physical health status HLTWHS002 Follow safe work practices for direct client care BSBMED301 Interpret and apply medical terminology appropriately Elective units CHCCCS004 Assess co-existing needs BSBINM301 Organise workplace information CHCCOM002 Use communication to build relationships CHCPOL003 Research and apply evidence to practice HLTAHA001 Assist with an allied health program HLTAHA011 Conduct group session for individual client outcomes BSBCUS301 Deliver and monitor a service to customers CHCCOM006 Establish and manage client relationships HLTINF001 Comply with infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Managing and securing data in digital assessments

electrical apparatus and circuits UEEEL0069 Select and arrange equipment for special LV electrical installations If you require RPL Kits with comprehensive benchmarking

roller and spray CPCCPD3024 Apply paint by spray CPCCPD3025 Match specific paint colours CPCCPD3026 Apply stains and clear timber finishes CPCCPD3027 Remove and apply wallpaper CPCCPD3028 Apply decorative paint finishes CPCCPD3030 Apply protective paint coating systems CPCCPD3031 Work safely with lead-painted surfaces in the painting industry CPCCPD3035 Prepare uncoated surfaces for painting CPCCPD3036 Work safely to encapsulate non-friable asbestos in the painting industry CPCCWHS2001 Apply WHS requirements

Self-Study Guide-BSBOPS202 Engage with customers MSM Core units CHCCOM005 Communicate andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the