Unit Knowledge Guide-TLILIC0023 Licence to operate a slewing mobile crane (up to 60 tonnes) FNS Units of competency AURVTN035 Apply

Units of competency AURVTN035 Apply original equipment manufacturer repair procedures during vehicle repairs AURAMA005 Manage complex customer issues in an automotive workplace AURANN011 Estimate and quote automotive body repairs If you require RPL Kits with comprehensive benchmarking

maintain and modify customer premises communications cabling: ACMA Open Rule If you require RPL Kits with comprehensive benchmarking

Units of competency ICTBWN308 Work safely on live optical fibre installations ICTTEN310 Remove and replace electronic circuit boards in carrier equipment ICTWHS204 Follow work health and safety and environmental policy and procedures ICTCBL322 Install

trainers and assessors and industry experts

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-TLILIC0023 Licence to operate a slewing mobile crane (up to 60 tonnes) FNS Units of competency AURVTN035 ApplyOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner