Self-Study Guide-VU21450 Give and respond to short, simple verbal instructions and information SHB aggressive or abusive customer SIRCDIS002

aggressive or abusive customer SIRCDIS002 Deliver medicines to customers outside the pharmacy SIRCDIS003 Assist in dispensing prescriptions CHCDIV001 Work with diverse people * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SITHIND006 Source and use information on the hospitality industry SITHIND008 Work effectively in hospitality service SITXCCS014 Provide service to customers SITXCOM007 Show social and cultural sensitivity SITXHRM007 Coach others in job skills SITXWHS005 Participate in safe work practices Elective units SITXFSA005 Use hygienic practices for food safety SIRXSLS001 Sell to the retail customer BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBSUS211 Participate in sustainable work practices BSBFIN302 Maintain financial records SIRXCEG008 Manage disrespectful

Units of competency AHCBUS516 Develop and review a business plan MSMENV272 Participate in environmentally sustainable work practices FBPTEC5003 Design an artisan food production facility If you require RPL Kits with comprehensive benchmarking

Core units AHCWHS503 Manage workplace health and safety processes AHCWRK520 Develop workplace policy and procedures for environment and sustainability Electives AHCAGB518 Develop climate risk management strategies AHCBUS511 Manage enterprise staff requirements AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance AHCSOL505 Monitor and manage soils for production AHCBUS408 Operate within a budget framework If you require RPL Kits with comprehensive benchmarking

Core units ICTPMG610 Develop a project management plan ICTPMG611 Prepare a detailed design brief ICTSUS601 Integrate sustainability in ICT planning and design project ICTTEN611 Produce an ICT network architecture design Elective units BSBDES601 Manage design realisation ICTNWK502 Implement secure encryption technologies ICTNWK503 Install and maintain valid authentication processes ICTNWK509 Design and implement a security perimeter for ICT networks BSBWHS501 Ensure a safe workplace BSBDES602 Research global design trends * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-VU21450 Give and respond to short, simple verbal instructions and information SHB aggressive or abusive customer SIRCDIS002Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the