Session Plan-AURVTN031 Carry out sectional vehicle repairs UEE aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

communicate and search securely on the internet ICTICT104 Use digital devices Elective units ICTICT105 Operate spreadsheet applications ICTICT106 Operate presentation packages Additional electives BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices If you require RPL Kits with comprehensive benchmarking

policies and procedures in the construction industry Elective units CPCCCM2012 Work safely at heights CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCCM3002 Operate a truck-mounted loading crane CPCCLDG3001 Licence to perform dogging If you require RPL Kits with comprehensive benchmarking

Stage 2: Includes:

Core units BSBPMG632 Manage program risk BSBTWK502 Manage team effectiveness BSBWHS616 Apply safe design principles to control WHS risks RIICWD601E Manage civil works design processes RIIQUA601E Establish and maintain a quality system Elective units BSBESB406 Establish operational strategies and procedures for new business ventures BSBOPS601 Develop and implement business plans BSBSTR601 Manage innovation and continuous improvement RIICWD509E Prepare detailed design of urban roads RIICWD535E Prepare detailed design of civil timber structures RIICWD533E Prepare detailed design of civil concrete structures RIICWD534E Prepare detailed design of civil steel structures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Session Plan-AURVTN031 Carry out sectional vehicle repairs UEE aggressive or abusive customers SIRXCEG009Our session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these