Learning and Assessment Kit-SITXCCS009 Provide customer information and assistance MSF Core units CHCCOM002 Use communication

Core units CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBWOR301 Organise personal work priorities and development Elective units CHCADV001 Facilitate the interests and rights of clients CHCCCS017 Provide loss and grief support CHCCCS040 Support independence and wellbeing CHCCCS031 Provide individualised support If you require RPL Kits with comprehensive benchmarking

health and work practices SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXSLS001 Sell to the retail customer Elective Units HLTINF005 Maintain infection prevention for skin penetration treatments Group A: Infection control SHBBHRS013 Provide hair reduction treatments using electrical currents Group B: Electrolysis/Diathermy SHBBSKS007 Provide diathermy treatments Group B: Electrolysis/Diathermy SHBBBOS009 Provide aromatherapy massages Group C: Relaxation Massage SHBBBOS010 Use reflexology relaxation techniques in beauty treatments Group C: Relaxation Massage SHBBSPA007 Provide stone therapy massages Group C: Relaxation Massage SHBBSPA005 Work in a spa therapies framework Group C: Relaxation Massage SHBBSPA006 Provide spa therapies Group C: Relaxation Massage BSBESB304 Determine resource requirements for new business ventures Group E: General elective units * We can develop additional elective units that are not listed on request (Please contact us for further information)

assemble and dismantle utilities industry components* UEECD0020 Fix and secure electrotechnology equipment* UEECD0024 Implement and monitor energy sector WHS policies and procedures UEECD0027 Participate in development and follow a personal competency development plan UEECD0042 Solve problems in ELV single path circuits* UEECD0051 Use drawings

Units of competency AHCPMG308 Implement pest management strategies FDFFS1001A Follow work procedures to maintain food safety AHCPLY204 Collect and pack eggs for human consumption AHCBIO202 Follow site quarantine procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBPEF101 Plan and prepare for work readiness FSKLRG011 Use routine strategies for work-related learning BSBWHS211 Contribute to the health and safety of self and others FSKOCM006 Use oral communication skills to participate in workplace teams * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SITXCCS009 Provide customer information and assistance MSF Core units CHCCOM002 Use communicationOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to