ERF Checklist-ICT30120 Certificate III in Information Technology (Web Development) PMA top rope climbing SISXCCS001 Provide

top rope climbing SISXCCS001 Provide quality service SISOCLM001 Top rope climb single pitches

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

HLTAAP002 Confirm physical health status

Units of competency SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication If you require RPL Kits with comprehensive benchmarking

ERF Checklist-ICT30120 Certificate III in Information Technology (Web Development) PMA top rope climbing SISXCCS001 ProvidePlease contact us for more information!