Self-Study Guide-SITXCCS015 Enhance customer service experiences Ready for sale Core units AURTTK102 Use and

Core units AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTF101 Inspect and service petrol fuel systems AURTTB101 Inspect and service braking systems AURASA102 Follow safe working practices in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR123  Diagnose and repair spark ignition engine management systems AURETR125 Test

Core units BSBTEC302 Design and produce spreadsheets FNSACC321 Process financial transactions and extract interim reports FNSACC322 Administer subsidiary accounts and ledgers FNSACC412 Prepare operational budgets FNSACC414 Prepare financial statements for non-reporting entities FNSACC418 Work effectively in the accounting and bookkeeping industry FNSACC421 Prepare financial reports FNSACC426 Set up and operate computerised accounting systems FNSTPB411 Complete business activity and instalment activity statements FNSTPB412 Establish and maintain payroll systems Elective units FNSACC405 Maintain inventory records FNSACC407 Produce job costing information FNSACC411 Process business tax requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)

machinery and equipment AHCPCM303 Identify plant specimens AHCPCM404 Recommend plants and cultural practices AHCWRK404 Implement quality assurance procedures AHCWRK409 Supervise work routines and staff performance BSBLDR414 Lead team effectiveness If you require RPL Kits with comprehensive benchmarking

Aligned with the Standards for RTOs 2025

Core units BSBINM401 Implement workplace information system BSBWHS401 Implement and monitor WHS policies

Self-Study Guide-SITXCCS015 Enhance customer service experiences Ready for sale Core units AURTTK102 Use andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the