Assessment Kit-BSBSS00101 Business Operations Management Skill Set MSS Core units ICTDBS502 Design a

Core units ICTDBS502 Design a database ICTICT401 Determine and confirm client business requirement ICTICT403 Apply software development methodologies ICTICT418 Contribute to copyright

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units BSBDIV501 Manage diversity in the workplace BSBFIM601 Manage finances BSBMGT517 Manage operational plan BSBMGT617 Develop and implement a business plan SITXCCS008 Develop and manage quality customer service practices SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXFIN005 Manage physical assets SITXGLC001 Research and comply with regulatory requirements SITXHRM003 Lead and manage people SITXHRM004 Recruit

Units of competency ICTCBL249 Haul underground cable for installation and maintenance work ICTCBL253 Construct underground telecommunications infrastructure ICTTEN310 Remove and replace electronic circuit boards in carrier equipment ICTCBL211 Install an above ground equipment enclosure ICTPMG201 Prepare site for support installation ICTCBL250 Haul and fix aerial cable ICTTEN318 Inspect

Core units TAEDEL801 Evaluate

Assessment Kit-BSBSS00101 Business Operations Management Skill Set MSS Core units ICTDBS502 Design aOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of