SCORM Compliant Package-HLTENN015 Apply nursing practice in the primary health care setting Quote aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

present and debate ideas BSBDES305 Source and apply information on the history and theory of design BSBDES401 Generate design solutions BSBMGT402 Implement operational plan BSBSMB420 Monitor and manage small business operations CPCCWHS1001 Prepare to work safely in the construction industry If you require RPL Kits with comprehensive benchmarking

ACSF benchmarks

Core units CHCADV005 Provide systems advocacy services CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCMHS002 Establish self-directed recovery relationships CHCMHS003 Provide recovery oriented mental health services CHCMHS004 Work collaboratively with the care network and other services CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS009 Provide early intervention

locate and protect underground services RIICCM203E Read and interpret plans and job specifications RIICCM205F Carry out manual excavation RIICCM207E Spread and compact materials manually RIICOM201E Communicate in the workplace RIISAM203E Use hand and power tools RIISAM204E Operate small plant and equipment RIIWHS201E Work safely and follow WHS policies and procedures Elective units CPCCCM2007 Use explosive power tools RIICCM208E Carry out basic levelling CPCCWHS2001 Apply WHS requirements

SCORM Compliant Package-HLTENN015 Apply nursing practice in the primary health care setting Quote aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.