RPL Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Learner Guide Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely SIRXCEG001 Engage the customer Elective units MSFGN3003 Advise customers on products and services BSBCMM301 Process customer complaints BSBCUE304 Provide sales solutions to customers BSBCUS301 Deliver and monitor a service to customers BSBDES202 Evaluate the nature of design in a specific industry context BSBDES301 Explore the use of colour MSFGN2001 Make measurements and calculations If you require RPL Kits with comprehensive benchmarking

Units of competency RIICRC314D Handle concrete materials RIICRC315D Use concreting materials and equipment RIICCM206D Support plant operations RIISAM201D Handle resources and infrastructure materials and safely dispose of nontoxic materials RIICRC317D Finish concrete pavements RIICRC316D Place and compact concrete If you require RPL Kits with comprehensive benchmarking

Core units AHCECR309 Conduct an ecological and cultural site inspection prior to works AHCWHS301 Contribute to work health and safety processes Elective units AHCECR301 Maintain native ecosystem areas AHCECR301 Maintain native ecosystem areas AHCECR301 Maintain native ecosystem areas AHCBIO303 Apply biosecurity measures AHCPMG301 Control weeds ACMGAS305 Rescue animals and apply basic first aid AHCARB325 Manage trees to create and maintain habitat refuges AHCBIO301 Identify and report signs of unusual disease or pest AHCCFP301 Identify the effects of climate change as a factor in land management AHCCHM304 Transport and store chemicals AHCFIR301 Undertake burning for fuel

Units of competency ICTWHS204 Follow work health and safety and environmental policy and procedures ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN202 Use hand and power tools ICTCBL247 Install

present and debate ideas BSBMKG431 Assess marketing opportunities BSBMKG434 Promote products and services BSBCRT413 Collaborate in creative processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

RPL Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Learner Guide Core units MSMENV272 Participate inOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information