SCORM Compliant Package-AHCMER306 Sell products and services Graduate Diploma Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

assess and control safety risks SITHFAB005 Prepare and serve espresso coffee HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

Core units BSBHRM404 Review human resource functions BSBHRM506 Manage recruitment selection and induction processes BSBSUS501 Develop workplace policy and procedures for sustainability SHBXPSM001 Lead teams in a personal services environment SHBXPSM002 Manage treatment services and sales delivery SHBXPSM003 Promote a personal services business SHBXWHS002 Provide a safe work environment Elective Units BSBMGT502 Manage people performance BSBSMB402 Plan small business finances BSBSMB403 Market the small business * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in an ICT environment ICTICT517 Match ICT needs with the strategic direction of the organisation ICTNWK529 Install and manage complex ICT networks ICTSUS501 Implement server virtualisation for a sustainable ICT system ICTTEN611 Produce an ICT network architecture design Elective units BSBSUS501 Develop workplace policy and procedures for sustainability ICTICT501 Research and review hardware technology options for organisations ICTICT509 Gather data to identify business requirements ICTNWK502 Implement secure encryption technologies ICTNWK503 Install and maintain valid authentication processes ICTNWK504 Design and implement an integrated server solution ICTNWK505 Design

accessories and materials for energy sector work activities UEECD0025 Lay wiring/cabling and terminate accessories for extra-low voltage (ELV) circuits UEECD0043 Solve problems in direct current circuits UEECD0051 Use drawings

SCORM Compliant Package-AHCMER306 Sell products and services Graduate Diploma Core units MSMENV272 Participate in* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.