LLND Kit-ICTSAS442 Provide first-level remote help desk support ELICOS Placement Test Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

implement and test enterprise communication solutions ICTNWK540 Design

and Digital capability - within the real-world context of financial compliance and risk management

assess and control safety risks HLTAID003 Provide first aid SITHIND002 Source and use information on the hospitality industry

Core units BSBCRT611 Apply critical thinking for complex problem solving BSBTWK502 Manage team effectiveness BSBXCS402 Promote workplace cyber security awareness and best practices ICTICT608 Interact with clients on a business level ICTICT618 Manage IP

LLND Kit-ICTSAS442 Provide first-level remote help desk support ELICOS Placement Test Core units BSBCUE203 Conduct customerEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational