Learning and Assessment Kit-AURRTE011 Overhaul two and four-stroke cycle marine outboard engines HLTINFCOV001 aggressive or abusive customers SITXINV006

aggressive or abusive customers SITXINV006 Receive

assess and control safety risks SITHIND002 Source and use information on the hospitality industry SITHCCC018 Prepare food to meet special dietary requirements

Units of competency MSMTMVER302 Verify simple measuring instruments MSMTMREF301 Use and maintain reference standards * We can develop additional elective units that are not listed on request (Please contact us for further information)

the identification and support of learners’ Language

Core units BSBLDR403 Lead team effectiveness HLTWHS003 Maintain work health and safety SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines Electives HLTAAP001 Recognise healthy body systems BSBCUS401 Coordinate implementation of customer service strategies SIRXCEG003 Build customer relationships and loyalty SIRXCEG008 Manage disrespectful

Learning and Assessment Kit-AURRTE011 Overhaul two and four-stroke cycle marine outboard engines HLTINFCOV001 aggressive or abusive customers SITXINV006Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to