Unit Knowledge Guide-ICTDBS418 Monitor and administer databases HLTINFCOV001 aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSFFT4012 Prepare a tender submission MSS402051 Apply quality standards MSFFT4008 Interpret and use workplace information BSBCUS301 Deliver and monitor a service to customers MSFFM3011 Measure and draw site layout for manufactured furniture products If you require RPL Kits with comprehensive benchmarking

CPCCOHS2001A Apply OHS requirements

pastries and breads HLTAID003 Provide first aid SITHFAB005 Prepare and serve espresso coffee SITXFSA002 Participate in safe food handling practices SITXHRM004 Recruit

Units of competency BSBLDR602 Provide leadership across the organisation BSBAUD514 Interpret compliance requirements CUAIND311 Work effectively in the creative arts industry BSBWHS521 Ensure a safe workplace for a work area BSBINS512 Monitor business records systems BSBINS402 Coordinate workplace information systems BSBFIN501 Manage budgets and financial plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-ICTDBS418 Monitor and administer databases HLTINFCOV001 aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner