Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units BSBCRT411 Apply critical thinking to work practices BSBTEC404 Use digital technologies to collaborate in a work environment BSBTWK401 Build and maintain business relationships BSBWHS411 Implement and monitor WHS policies
install and configure a customer smart technology network ICTTEN415 Install and configure internet protocol TV in a home network If you require RPL Kits with comprehensive benchmarking
Units of competency CHCADV001 Facilitate the interests and rights of clients CHCADV002 Provide advocacy and representation services If you require RPL Kits with comprehensive benchmarking
Units of competency ICTRFN407 Conduct radio frequency measurements ICTEDU301 Train customers in new technology ICTDRE302 Locate and rectify digital reception equipment faults ICTTEN425 Design
Unit Knowledge Guide-BSBHRM530 Coordinate rehabilitation and return to work programs Certificate IV Units of competency PSPGEN002 UseOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner