Class Activity Book-CPPCMN3004 Respond to enquiries and complaints MSS Core units BSBWOR203 Work effectively

Core units BSBWOR203 Work effectively with others CUAIND201 Develop and apply creative arts industry knowledge Elective Units BSBCRT101 Apply critical thinking techniques BSBCRT301 Develop and extend critical and creative thinking skills BSBDIV301 Work effectively with diversity BSBWOR204 Use business technology BSBCMM201 Communicate in the workplace BSBINN201 Contribute to workplace innovation BSBITU202 Create and use spreadsheets If you require RPL Kits with comprehensive benchmarking

Units of competency RIICRC314D Handle concrete materials RIICRC315D Use concreting materials and equipment RIICCM206D Support plant operations RIICRC311D Conduct concrete road paver operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Customise branding and layout for your RTO

Units of competency AHCWRK306 Comply with industry quality assurance requirements FDFFS1001A Follow work procedures to maintain food safety AHCLSK307 Euthanase livestock AHCWHS301 Contribute to work health and safety processes AHCWRK205 Participate in workplace communications AHCLSK301 Administer medication to livestock AHCWRK204 Work effectively in the industry AHCLSK331 Comply with industry animal welfare requirements AHCPLY307 Implement and monitor biosecurity measures in poultry production * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV472 Implement and monitor environmentally sustainable work practices Elective units BSBFIM501 Manage budgets and financial plans FNSORG501 Develop and manage a budget MEM14001B Schedule material deliveries BSBMGT403 Implement continuous improvement MEM11007B Administer inventory procedures MEM11015B Manage warehouse inventory system BSBADM502 Manage meetings BSBINM501 Manage an information or knowledge management system BSBLED401 Develop teams and individuals * We can develop additional elective units that are not listed on request (Please contact us for further information)

Class Activity Book-CPPCMN3004 Respond to enquiries and complaints MSS Core units BSBWOR203 Work effectivelyOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the