SCORM Compliant Package-CHCADV002 Provide advocacy and representation services MSL Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency AURETU007 Overhaul air conditioning and HVAC system compressors AURETU001 Install air conditioning systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

select and prepare instruments

Units of competency FBPAUD4003 Conduct food safety audits FBPAUD4002 Communicate and negotiate to conduct food safety audits FBPAUD4004 Identify

Core units BSBCRT411 Apply critical thinking to work practices CUAACD411 Integrate colour theory and design processes CUADES305 Source and apply information on the history and theory of design CUADES411 Generate design solutions CUADES412 Interpret and respond to a design brief CUAPPR411 Realise a creative project CUAWHS312 Apply work health and safety practices Elective units BSBCRT412 Articulate

SCORM Compliant Package-CHCADV002 Provide advocacy and representation services MSL Core units BSBCUE203 Conduct customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.