Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use
configure and secure a small office or home office network ICTNWK422 Install and manage servers ICTNWK424 Install and operate small enterprise branch networks * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units CUAACD311 Produce drawings to communicate ideas CUAPPR411 Realise a creative project CUAPPR414 Develop self as artist CUAPPR415 Develop and discuss ideas for own creative work CUARES403 Research history and theory to inform own arts practice CUAWHS312 Apply work health and safety practices Elective units BSBCRT411 Apply critical thinking to work practices BSBCRT412 Articulate
Units of competency CHCAGE004 Implement interventions with older people at risk HLTHPS006 Assist clients with medication CHCAGE003 Coordinate services for older people CHCPAL001 Deliver care services using a palliative approach If you require RPL Kits with comprehensive benchmarking
ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective Units ICTPRG535 Build advanced user interfaces ICTNWK538 Install and maintain valid authentication processes BSBSTR601 Manage innovation and continuous improvement ICTPRG549 Apply intermediate object-oriented language skills ICTNWK603 Plan
Unit Knowledge Guide-RIIMPO306D Operate plant/machinery on live stockpiles Quote Core units BSBCUE203 Conduct customerOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner