Self-Study Guide-TLII0005 Apply customer service skills Course Core Units PSPETH002 Uphold and

Core Units PSPETH002 Uphold and support the values and principles of public service PSPINV001 Plan and initiate an investigation PSPINV002 Conduct an investigation PSPINV003 Finalise an investigation PSPREG003 Apply regulatory powers PSPREG012 Gather information through interviews Elective Units BSBWHS301 Maintain workplace safety PSPREG015 Receive and validate data PSPGEN023 Deliver and monitor service to clients PSPGEN038 Identify and treat risks PSPGEN043 Apply government processes PSPCRT007 Compile and use official notes PSPLEG002 Encourage compliance with legislation in the public sector PSPGEN033 Use advanced workplace communication strategies PSPREG010 Prepare a brief of evidence If you require RPL Kits with comprehensive benchmarking

Units of competency CUAPYR415 Plan close proximity fireworks displays CUAPYR411 Manage health and safety requirements at fireworks displays CUAPYR414 Operate close proximity fireworks displays If you require RPL Kits with comprehensive benchmarking

Units of competency FNSFLT503 Promote basic financial literacy skills FNSFLT501 Assist customers to budget and manage own finances FNSFLT502 Facilitate customer awareness of the Australian financial system and markets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status HLTINF001 Comply with infection prevention and control policies and procedures HLTOUT001 Implement safe access and egress HLTOUT005 Assess and deliver standard clinical care HLTOUT010 Communicate in complex situations to support health HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units BSBLDR301 Support effective workplace relationships BSBMED301 Interpret and apply medical terminology appropriately CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCPRP003 Reflect on and improve own professional practice HLTHPS008 Provide clinical mentoring in the work environment HLTWHS005 Conduct manual tasks safely CHCCCS007 Develop and implement service programs If you require RPL Kits with comprehensive benchmarking

Units of competency RIIWHS305 Implement traffic management plans on motorways and freeways RIIBEF301D Run on-site operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-TLII0005 Apply customer service skills Course Core Units PSPETH002 Uphold andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the