Self-Study Guide-CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management Unit AURAMA005 Manage complex customer issues

AURAMA005 Manage complex customer issues in an automotive workplace BSBPEF402 Develop personal work priorities

Core units AMPCOR201 Maintain personal equipment AMPCOR202 Apply hygiene and sanitation practices AMPCOR203 Comply with Quality Assurance and HACCP requirements AMPCOR204 Follow safe work policies and procedures AMPCOR205 Communicate in the workplace AMPCOR206 Overview the meat industry Electives AMPR302 Assess carcase or product quality AMPR303 Calculate yield of carcase or product AMPR304 Manage stock AMPR306 Provide advice on nutritional role of meat AMPR307 Merchandise products

aggressive or abusive customers SITXINV006 Receive

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

write and edit complex descriptive texts in a professional context General Elective BSBITU304 Produce spreadsheets BSBITU306 Design and produce business documents BSBWOR404 Develop work priorities BSBINM301 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management Unit AURAMA005 Manage complex customer issuesOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the