Learner Resources-MSSSS00012 Recommend energy improvements Skill Set HLT aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency MSMTMREF301 Use and maintain reference standards MSMTMVER301 Verify simple measures If you require RPL Kits with comprehensive benchmarking

procedures and programs to meet legislative requirements RIIWHS403D Apply the mine work health and safety management plan BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPBPG4002 Manage filling and packaging of fermented beverages FBPTEC4012 Manage raw materials FBPFST4014 Apply sensory analysis in food and/or beverage production FBPTEC4003 Control food contamination and spoilage FBPTEC4014 Manage cellar operations FBPTEC3003 Filter fermented beverages FBPTEC4013 Manage wort production for brewing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCILM302 Provide appropriate information on cultural knowledge AHCFAU201 Recognise fauna LGAREGS305A Undertake animal or reptile control duties If you require RPL Kits with comprehensive benchmarking

Learner Resources-MSSSS00012 Recommend energy improvements Skill Set HLT aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all