Class Activity Book-BSBCUE203 Conduct customer engagement DEF These components include: Context and

These components include: Context and conditions of assessment

Core units AHCWHS101 Work safely Elective units AHCCHM101 Follow basic chemical safety rules AHCECR101 Support ecological restoration AHCIRG102 Support irrigation work AHCLSC101 Support landscape work AHCMOM101 Assist with routine maintenance of machinery and equipment If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXOSM001 Identify and review social media and online platforms for organisational use SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM003 Use social media and online tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core Units CHCCCS004 Assess co-existing needs CHCCCS007 Develop and implement service programs CHCCCS019 Recognise and respond to crisis situations CHCCSM017 Facilitate and review case management CHCDEV005 Analyse impacts of sociological factors on people in community work and services CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG003 Manage legal and ethical compliance CHCMGT005 Facilitate workplace debriefing and support processes CHCPRP003 Reflect on and improve own professional practice HLTWHS003 Maintain work health and safety Electives CHCMHS007 Work effectively in trauma informed care CHCPOL003 Research and apply evidence to practice CHCADV002 Provide advocacy and representation services CHCADV005 Provide systems advocacy services CHCCCS009 Facilitate responsible behaviour CHCCOM003 Develop workplace communication strategies CHCDIV003 Manage and promote diversity CHCMGT003 Lead the work team If you require RPL Kits with comprehensive benchmarking

implement and monitor policy and procedures FNSRSK511 Undertake risk identification FNSRSK512 Assess risks FNSRSK611 Develop and implement risk mitigation plan FNSRSK612 Determine and manage risk exposure strategies Elective units BSBMGT517 Manage operational plan FNSACC511 Provide financial and business performance information FNSACC609 Evaluate financial risk FNSACC624 Monitor corporate governance activities If you require RPL Kits with comprehensive benchmarking

Class Activity Book-BSBCUE203 Conduct customer engagement DEF These components include: Context andOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the