Unit Knowledge Guide-BSBOPS505 Manage organisational customer service CUA Units of competency ICTWEB441 Produce

Units of competency ICTWEB441 Produce basic client-side script ICTWEB444 Create responsive website layouts ICTWEB442 Produce interactive web animation ICTWEB440 Use web authoring tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core Units CHCDIV001 Work with diverse people HLTPOP005 Work in a population health context HLTPOP006 Contribute to working with the community to identify health needs HLTPOP007 Contribute to population health project planning HLTWHS001 Participate in workplace health and safety BSBWOR301 Organise personal work priorities and development Elective Units CHCAOD001 Work in an alcohol and other drugs context CHCCCS001 Address the needs of people with chronic disease CHCCCS014 Provide brief interventions CHCCCS028 Provide client-centred support to people in crisis CHCCCS038 Facilitate the empowerment of people receiving support CHCCCS040 Support independence and wellbeing CHCCDE020 Implement participation and engagement strategies

Units of competency CHCCCS019 Recognise and respond to crisis situations CHCCCS028 Provide client-centred support to people in crisis CHCCCS003 Increase the safety of individuals at risk of suicide If you require RPL Kits with comprehensive benchmarking

ethics and privacy in an ICT environment ICTNWK401 Install and manage a server ICTNWK403 Manage network and data integrity ICTNWK404 Install

Units of competency RIIBEF402D Supervise on-site operations RIIGOV401D Apply

Unit Knowledge Guide-BSBOPS505 Manage organisational customer service CUA Units of competency ICTWEB441 ProduceOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner