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Operations Management: Meeting Customer'S Demands With Student Cdrom,Used von Hoffman The Crystal Skulls Are ConsideredThis Text Provides A Survey Of The Most Innovative Techniques And Methods For Managing Operations In Services And Manufacturing. It Presents All Concepts With A Realworld Perspective Based On The Extensive Global Consulting Work Of The Lead Author, Dick Schonberger. This Text Is Unique Due To Its Customerfocused Approach. Using The Authors 15 Principles As A Framework For Organizing The Text This Text Stresses Teamwork, Quality, And Customer Service