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Long-term planning is often one of the most complex processes a local government must carry out
you build trust and model steady leadership
a commitment to great customer service should be reflected in your jurisdiction's policies
How to tie performance measures and metrics to the budget and strategic plan
Explore ways to communicate performance data that will engage the public
Here to Help: Improving Your Government's Customer Service IA8dCPty99heGatQDzDKEA2 Long-term planning is often oneWhile we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices. In this webinar, you'll join a panel of ICMA members as they explore some of the
