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Her coaching clients range from CEOs to emerging leaders in the business and creative worlds
the kind that made them better people
In this "best of" collection
abbreviated process cases
ISBN13: 9780936513140
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service AUTH-5885380 Her coaching clients range fromAre you endlessly trying to improve your employees' customer service skills, but getting so so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly
